What are your store hours? ▼
Our stores are open Monday to Saturday from 7:00 AM to 9:00 PM, and Sunday & Public Holidays from 9:00 AM to 6:00 PM. Hours may vary by location — check your nearest store for exact times.
How does delivery work? ▼
We offer nationwide delivery across Kenya. Express delivery (3 hours) is available in select areas for orders placed before 7 PM. Standard delivery takes 1-3 business days. Free delivery on orders above KSh 5,000.
What payment methods do you accept? ▼
We accept M-Pesa, Visa, MasterCard, and Cash-on-Delivery for online orders. All major payment methods including mobile money, cards, and cash are accepted in-store.
How do I submit a prescription online? ▼
You can upload a clear photo of your prescription on our Submit Prescription page. A registered pharmacist will review and prepare your order. You can choose to collect or have it delivered.
✅ Are your products 100% genuine? ▼
Absolutely. All products sold at Obwocha's Pharmacy are sourced directly from manufacturers and authorized distributors. We guarantee 100% authenticity on every item.
How does the Obwocha's Health Club loyalty program work? ▼
Obwocha's Health Club rewards you with points on every purchase. Accumulate points and redeem them for discounts on future purchases. Sign up at any store or online for free.
Can I speak to a pharmacist online? ▼
Yes! You can consult with our pharmacists via WhatsApp (0727747699), phone (0727747699), or through our online chat. Free professional advice available 7 days a week.
How do I find my nearest Obwocha store? ▼
Visit our Store Locator page to find the Obwocha's Pharmacy nearest to you. We serve customers across Kenya across all 47 counties.
Can I track my order? ▼
Yes! Once your order is placed, you'll receive a tracking ID via SMS and email. You can enter it on our Order Tracking page to see real-time updates from pickup to delivery. You can also contact us directly for status updates.
What is your return and refund policy? ▼
We accept returns on unopened, undamaged products within 7 days of delivery with a valid receipt. Prescription medications cannot be returned for hygiene and safety reasons. Refunds are processed within 3-5 business days to your M-Pesa or bank account.
Do you accept NHIF / health insurance? ▼
Yes, we accept NHIF (National Hospital Insurance Fund) and selected private health insurance schemes. Please contact us directly at 0727747699 or visit your nearest store with your insurance card to confirm eligibility and claim procedures.
Do you sell prescription-only medications? ▼
Yes, we stock prescription-only medications, but a valid prescription from a registered medical professional is required. You can upload your prescription on our Submit Prescription page, and our registered pharmacist will review and dispense accordingly. Delivery is available.
Do you offer health programs for chronic conditions? ▼
Absolutely. We offer chronic care management programs for diabetes, hypertension, asthma, and other long-term conditions. Members receive regular medication refills, monitoring supplies, and pharmacist consultations at discounted rates through our Obwocha's Health Club loyalty program.
